Terms of Service

This is an agreement between WPGK Management & Development Inc. dba Bill Kennedy Landscape herein after referred to as the contractor and/or we and you herein after referred to as the client and/or you. Contractor and client hereby promise and agree to the following: The contractor agrees to provide the mowing services as agreed and the client (you) agrees to pay the charges specified herein.

Tax: All rates subject to applicable state and local sales tax.

Guarantee:Your satisfaction is very important to us. Weekly mowing service is guaranteed. If for any reason you are not satisfied with the service or you think we did not show up, as long as the office is notified within one day of the service, we will happily provide a redo. Even if you notice a problem after 24 hours, please, let us know so we can get it corrected for your next service! Credits for mows or missed areas, are not offered, we provide a redo.

Every other week mowing: Most yards won’t look their best (in season) with less than weekly service, and our guarantee to re-do is limited on every other week service. If you are particular about the look of your grass, schedule weekly mowing in season.

Tall Grass: Re-do’s are not offered for lawns over 6′ and/or severely neglected that cannot be properly serviced with standard mowing practices, this service is by the hour and clean up rates apply.  The contractor reserves the right to reschedule overgrown lawns, and/or refuse service. Client will be charged a $35 trip fee.

Automatic Sprinklers/Irrigation Systems: Do not water the night before or the day of your scheduled service, the cut will not be satisfactory, grass blades lay over when wet and blow off of debris is almost impossible. Redo’s are not offered when the grass is wet from irrigation and/or rain.

Sprinkler Repairs: Properly designed and installed irrigation systems are not damaged from routine lawn service. If head damage does occur, please notify us within one week of the damage or as close to a week as possible, flag damaged head(s), and we will repair on your next scheduled service.  Plastic valve covers are subject to deterioration from UV rays and not covered for damage from foot traffic. All systems require regular maintenance and will deteriorate without it. BKL has experienced licensed irrigators on staff; we do not pay for 3rd party repairs.

Other Damage: We are very careful when we service your lawn, but if a covered incident does happen, we will repair the damage. Contact us immediately, no later than 24 hours after the service where damage occurred. If you have a covered claim the submission of sufficient evidence is required, receipt for the item, photos of the damage, contractor may require a review of the item to evaluate the damage.

WINDOW DISCLAIMER We are not responsible any type of window and/or glass breakage while providing maintenance on your property, from rocks, objects left in the yard, flying debris, etc. Note: Window damage and expenses shall be the sole responsibility of the customer.

Damages we will not cover include but are not limited to; air conditioning wiring, bird baths, bird houses, benches, chairs, children’s play sets, concrete, dog beds, downspouts, drainage, shade structures, fences, fence posts, fence stain, flower boxes, holiday décor, improperly installed irrigation components, irrigation valve covers, Malibu lights, metal edging, path lighting, pottery, outdoor curtains, retaining walls, stone edging, (brick and/or stone), stone pathways, toys, unprotected trees, trampolines, plastic pools or other swimming pools, windows. Exposed cables/wires or sprinkler components/lines normally found below the surface of the lawn, disease or damage to lawns, any item hidden in the landscape and not clearly marked. If we are required to move objects to service your lawn and/or landscape, such as but not limited to: benches, bird baths, basketball goals, playhouses, lawn furniture, trampolines, etc. we will not be responsible for damage caused by moving the object from where we need to provide service.

String Trimming Damage: When string trimming an area within 2 inches of unprotected items a small amount of damage is unavoidable. If you have an item near an area we will be string trimming and wish to avoid damage, please provide mulch at least 6 inches away from the item or tree boots around the item. Includes but not limited to: exposed wiring, downspouts, fencing, holiday décor, Malibu lights, path lighting, lighting, outdoor curtains, trees, plastic pools, pottery.

Hoses, toys, and other items left on lawn: we are not responsible for damage to items left on the lawn. The teams do their best to avoid running over hoses, toys, paper, dog bones, etc. However, we work very fast and these items are sometimes difficult to see, so, please, take a moment and collect all objects on the lawn before the service team arrives.

Damages that occur during the performance of our services: shall be the sole responsibility of the WPGK Management & Development, Inc dba Bill Kennedy Landscape. All approved repairs will be made by contractor; repairs made by others will not be our financial responsibility.

Charges: Conveniently charged to a valid credit card on file the week service is performed typically the day after service. Keep in mind the charge does not always post to your account the exact day we enter it, particularly so when a card is declined for any reason. We consider your credit card statement your receipt. A detailed invoice of your charges is available by e-mail upon request. If you prefer us to mail you a paper statement a $2 fee plus tax is added to the last service of the month.

Credit Card Declines: We do understand occasionally a credit card may be declined for various reasons: lost; new card; expired etc. We will e-mail to let you know your card was declined, if we do not receive a return call and/or updates before your next scheduled service date, service may be suspended until payment is received and tall grass fees may apply. A $5 fee is added for declined card fees.

Delinquent accounts: $15 Late fees added to unpaid balances for each month that such balance remains, plus all costs incurred on collection and reasonable attorney fees.

Duration of Service: Our prices are quoted based on a 6 trip minimum for weekly and every other week service. Canceling before the 6 trip minimum is fulfilled incurs a $35 cancellation fee charged to your credit card. Regular Mowing season is March through the end of November ending the week of Thanksgiving depending on your schedule. Every other week service begins in March, unless otherwise requested. Weekly service begins in April. Every other week service begins again in late October. We stop mowing the week after Thanksgiving in November unless you request winter services. Please note that weather does affect the need for weekly or every other week service and we may change your schedule accordingly.
Season to Season Continuing Service: We consider you our loyal customer from season to season until you cancel. For the convenience of our customers, service will automatically renew in March unless you request otherwise.

Skipped Mows: To avoid a service charge you MUST contact us by phone or e-mail at least 24 hours, if, you do not wish to be serviced on your scheduled service day. If a trip is made and you request that we not service your lawn at that time or we cannot service because of ongoing work in the yard; the regular service fee is charged.

The next scheduled service if we cannot perform service regular service fee applied and regular service is suspended until we hear back from you and ready to begin service again.

We allow two (2) skips per season for weekly customers, one (1) skip per season for every other week customers, no skips for full service customers. After your allowed skips are reached your service frequency and price will be adjusted to the level needed by your lawn.

Rain: Sometimes it rains on and off and we continue to work, sometimes your day is rained out and we just come the next day. Due to weather and conditions beyond our control from time to time, your mowing service may be off schedule. If service is interrupted because of rain, remaining service is rescheduled for completion.

Holidays: Schedules may be moved forward or back due to a week day holiday.

Fuel: We are greatly affected by the cost of fuel. If fuel costs can be reduced by creating a more efficient route, rather than increasing our prices, your service day may be affected. We will provide 48 hours notice if a change to the schedule is necessary. Fuel surcharges may apply as fuel rates fluctuate.

Inaccessible Yards: Once the service team arrives we begin our systematic approach to servicing your lawn. In order to provide timely, efficient and dependable service WE DO NOT CALL OR KNOCK on the door if a yard is inaccessible. Our team will note the work order the reason why an area was not serviced. We do not offer credits or redo’s for missed areas due to inaccessible yards. If a trip is made and we were unable to service any areas the regular service fee will be charged. If you request a return trip the regular service fee applies and service is rescheduled when we are in the area.

Inaccessible Yards include but are not limited to: locked gates; broken gates; ongoing projects; moving vans; too many parked cars; pets outside; outdoor parties; irrigation running; construction material or workman in a yard.

Combination Locks: With a combination lock we can guarantee your peace of mind and insure our ability to service your property. If you already have a combination lock let us know and we’ll keep the number on file. If you do not have a combination lock we will provide a combination lock at no charge to you for the duration of your service. We are happy to send the service team back to service. However, the regular service fee applies.

Locked Gates: Our service teams are careful about locking and closing gates, if security is a concern, please make a quick check of the gate and lock for closure after our service to ensure the gate is secured and please contact us if you find the gate/lock open, we will remind the service team to lock every time! However, we cannot guarantee a gate will latch and the lock is in place. You accept our service with these terms.

Pets: Our service teams love pets; not all pets love us! We are careful about locking and closing gates, but, we cannot guarantee a pet will not escape. We recommend keeping your pets inside on service day and check the gate for closure after service to ensure it is latched before releasing your valuable pets into the yard. You accept our service with these terms.

Cancels, Changes, Complaints, and Communications: Please, make all communications, changes to service, or complaints through the office and not the service team. There is a possibility that your team leader may forget, be off the next day, or misunderstand the information. Contacting the office directly allows us to insure that your changes or needs are noted correctly in your customer file and are placed on work orders, and it is the only approved way to for a change to service or additional services. The team is authorized to perform only the work listed on their work order for the day, additional work requires authorization and  approval of the office before proceeding.

Cancellations: Accepted ONLY through e-mail or by contacting us by phone 972-398-3782. It is your responsibility to inform us of a cancellation. You will be charged for all work provided until this office is notified of your cancellation request. Please do not tell the service team that you wish to cancel, it may be misunderstood or they may forget to inform the office.

Cancellations must be made 24 hours before your scheduled service, no weekend cancellations for the following Monday. If canceling before the 6 trip minimum is fulfilled, a $35 cancellation fee applies.

Office Contact info: 972-398-3782, bkl@bklawn.com

E-Mail: Electronic notification is monitored from 9am to 5pm during mowing season and checked on a regular basis out of mowing season. We prefer to use e-mail, because, your message gets to us even when we are out of the office, we can respond immediately, regarding schedules changes and special service instructions. However, we’re still happy to hear from you by phone too!

Telephone: The office is open from 9am to 4pm Monday through Friday during the season. We will do our best to return your call by the end of the day if you call before 4pm Monday through Friday. Messages are checked on a regular basis during and after the mowing season.

You are authorized and directed to debit my credit card for landscape maintenance services until you are notified otherwise, the payment being payable to: WPGK Management & Development Inc. DBA Bill Kennedy Landscape. Please follow this link for secure input of credit card data. This shall be your good and sufficient authority for doing so.

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